Returns & Refunds Policy

Returns & Refunds Policy

Last reviewed: 25 October 2026

Target One Gear New Zealand is operated by DVC NZ LTD.

This policy applies to purchases from Target One Gear New Zealand. Nothing in this policy limits or excludes any rights you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable New Zealand law.

Change of mind

We offer a voluntary 7-day change-of-mind return period. To request a change-of-mind return, contact us within 7 calendar days of delivery at info@targetone.co.nz.

Change-of-mind returns must be:

• unused and unmodified;
• in a clean, resellable condition;
• returned with the original packaging where applicable; and
• complete with all included parts, accessories, manuals and labels.

The customer is responsible for the cost and risk of return shipping for an approved change-of-mind return. We recommend using a tracked service.

Original outbound shipping charges are not refundable for change-of-mind returns.

Faulty, damaged or incorrect items

If an item is faulty, damaged in transit, does not match its description, or you receive the wrong item, please contact us as soon as reasonably possible. Your rights in these situations are governed by the Consumer Guarantees Act and other applicable New Zealand consumer law.

If a product is confirmed to breach a consumer guarantee, we will provide the remedy required by law, which may include repair, replacement or refund depending on the circumstances. Reasonable return postage or courier costs will be reimbursed where required by law. If we sent the wrong item, we will arrange or cover the reasonable cost of returning it.

Faulty goods do not need to be in their original packaging in order for you to exercise your statutory rights.

Refunds

Where a refund is approved, it will normally be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

How to request a return

Email info@targetone.co.nz with your order number, the item you wish to return, and the reason for the return. Please do not send a return until you have received return instructions from us.

For return enquiries, you may also call 0212126868.