FAQ

Frequently Asked Questions

Where do you ship?

We currently ship within New Zealand only.

How quickly will my order be sent?

Orders are normally dispatched within 1–2 business days after payment is confirmed, excluding weekends and public holidays.

Which courier do you use?

NZ Post is our primary delivery carrier. Tracking information will be provided where available after dispatch.

How much is shipping?

• Auckland region — NZ$7
• North Island outside Auckland — NZ$9
• South Island and other islands — NZ$12
• Orders of NZ$200 or more — free standard shipping within New Zealand

Can I return an item if I change my mind?

Yes. We offer a voluntary 7-day change-of-mind return period from delivery. The item must be unused, unmodified, clean, complete and in resellable condition, with original packaging where applicable. The customer pays return shipping for change-of-mind returns.

What if my item is faulty or incorrect?

Please contact us as soon as reasonably possible. Your rights for faulty, damaged, incorrectly supplied or misdescribed goods are not limited by our change-of-mind policy and are subject to applicable New Zealand consumer law.

How do I know whether a product is compatible?

Check the compatibility and product details shown on the product page before ordering. If you are unsure, contact us before purchase and tell us the relevant model or setup so we can help confirm the available information.

Do you ship internationally?

Not at this stage. The Target One Gear NZ store currently focuses on the New Zealand market.

How do I contact Target One Gear NZ?

Email info@targetone.co.nz or call 0212126868.